Get in touch

Kale yeah you can! Purchase your gift card.

When purchasing a gift card you can send digitally to the recipient, or you can have a physical gift card mailed.

Gift cards can be used in-store, online, and in the app!

Yes!  Roots offers our own in-house delivery service through both our Roots App and our online ordering platform. This is the most cost effective delivery option compared to alternative Third-Party delivery options.

Yes! We believe a Roots bowl goes with any occasion. We are happy to provide catering services for a wide variety of events – be it a post-game meal, a large office conference, or a special event (yes we’ll even do weddings or bridal party meals!).  Learn more about our catering services.

We pride ourselves on offering natural, delicious, and satisfying bowls to our community.  Our guide can be found on the menu tab of our website.

At Roots, we are happy to accommodate allergies and various dietary restrictions.  You are always welcome to customize your bowl, and our crew will gladly make suggestions to fit your dietary needs. 

You’ll find information for all our ingredients and the most common allergens in our allergen guide on the menu tab. If you have further questions feel free to reach out to us at feedback@rootsnk.com

A hotspot is a group delivery location that you can order to on a specific day and time. You can place your order individually and then take advantage of free delivery! We have hotspots in our Charlottesville and Richmond locations.  View our list of available hotspots and order here.

Roots is growing fast – and with this growth we are hiring lots of new crewmembers, and promoting from within as often as possible. Check out our current opportunities to see what best suits your skills and interests!

If we missed the mark on your most recent Roots order, please reach out to us at feedback@rootsnk.com with your order number so that we can gather more information and find a solution.  We always appreciate your feedback!

At this time, we do not offer any franchising opportunities, but we love to hear from Roots fans near and far as we are constantly growing.  Feel free to reach out to us at feedback@rootsnk.com to share where you would like to see the next Roots location!

Our primary sourcing goal is natural foods, and a big part of our company’s mission is to provide affordable and accessible pricing to our customers. Unfortunately, at this time a majority of organic food is overpriced above many customers’ budgets, and at Roots, we are trying to change that.  At this time we are not organic, but we continue to look for the best partners and are always evaluating what we offer. 

Catering: You can always place tax-exempt catering orders! (10+ people)

• • Online: create an account and check the box to “Register as a Company”,  then enter your organization name and tax ID. 
  • Phone/Email: Provide your tax certificate to catering@rootsnk.com

In-Store Orders: You can always place tax-exempt orders in-store, just let us know at checkout and provide your Tax ID!

App / Online Orders: We can refund the tax after the fact. We cannot apply tax exemption during checkout. (details on how to be refunded below).

     To get tax refunded on an app/online order:

1. Place your order online or on the app as usual.
2. Email your receipt and Tax ID to feedback@rootsnk.com.
3. We will refund the tax and send you an updated, tax-free receipt within 3 business days.

If you need tax exemption applied at the time of checkout, please:

• Come visit us in-store
• Order catering (for 10+)