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    frequently asked questions

    Can I order a gift card?

    Kale yeah you can! Purchase your gift card.

    When purchasing a gift card you can send digitally to the recipient, or you can have a physical gift card mailed.

    Gift cards can be used in-store, online, and in the app!

    Does Roots offer delivery?

    Yes!  Roots offers our own in-house delivery service through both our Roots App and our online ordering platform. This is the most cost effective delivery option compared to alternative Third-Party delivery options.

    Does Roots offer catering services for large groups?

    Yes! We believe a Roots bowl goes with any occasion. We are happy to provide catering services for a wide variety of events – be it a post-game meal, a large office conference, or a special event (yes we’ll even do weddings or bridal party meals!).  Learn more about our catering services.

    Where can I locate the nutritional information for Roots bowls?

    We pride ourselves on offering natural, delicious, and satisfying bowls to our community.  Our guide can be found on the menu tab of our website or you can visit the Nutrition Guide directly.

    Is Roots allergen-friendly? Where can I find your allergen information?

    At Roots, we are happy to accommodate allergies and various dietary restrictions.  You are always welcome to customize your bowl, and our crew will gladly make suggestions to fit your dietary needs. 

    You’ll find information for all our ingredients and the most common allergens in our Allergen Guide. If you have further questions feel free to reach out to us at

    What is a Hotspot?

    A hotspot is a group delivery location that you can order to on a specific day and time. You can place your order individually and then take advantage of free delivery! We currently  have hotspots in our Charlottesville and Richmond locations.  You can explore more.

    Is Roots hiring? I’d love to join your crew!

    Roots is growing fast – and with this growth we are hiring lots of new crewmembers, and promoting from within as often as possible. Check out our current opportunities to see what best suits your skills and interests!

    I just picked up my bowl, and it wasn’t quite right! How can I contact someone from Roots?

    If we missed the mark on your most recent Roots order, please reach out to us at with your order number so that we can gather more information and find a solution.  We always appreciate your feedback!

    I’d love to open a Roots in my town - do you all offer franchising opportunities?

    At this time, we do not offer any franchising opportunities, but we love to hear from Roots fans near and far as we are constantly growing.  Feel free to reach out to us at to share where you would like to see the next Roots location!

    Is Roots organic?

    Our primary sourcing goal is natural foods, and a big part of our company’s mission is to provide affordable and accessible pricing to our customers. Unfortunately, at this time a majority of organic food is overpriced above many customers’ budgets, and at Roots, we are trying to change that.  At this time we are not organic, but we continue to look for the best partners and are always evaluating what we offer. 

    How do I place a tax exempt order?

    Catering Orders:

    For ordering on our catering website, click Sign Up/Register in the top right corner, then click the box for “register as a company”. You can then enter your Tax ID and business info. Once your account is set up, all orders placed while logged in under that account will be tax exempt!

    Online/App Orders:

    Reach out to or call 434-465-2811 to get assistance. After we set up your account, all future orders placed under that account will be tax exempt!


    Provide your tax-exemption number at checkout and our crew will be able to remove the tax for you!